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RETURN POLICY

Returns

Our policy lasts 14 days. In order to be eligible for a return or exchange, we must receive your package with the 14 day period. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. Customer satisfaction is our goal at The Sparkling Spur. In the event that any unused product does not meet your expectations, it may be returned for refund or exchange, subject to item availability.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. If an item exchange is due to a mistake on the part of The Sparkling Spur or issues of quality, the exchanged items will be shipped at no cost to you via Standard Ground delivery. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

 

Refunds

Once your return is received and inspected, we will send you an email or phone call to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10-15 business days.

 

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at thesparklingspur@gmail.com.

 

Sale items

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

 

Exchanges

We are only able to replace items if they are defective or damaged and returned within 14 days.  If you need to exchange it for the same item, send us an email at thesparklingspur@gmail.com and send your item to: PO BOX 584 Mandaree North Dakota US 58757.

To be eligible for a exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging. If an item exchange is due to a mistake on the part of The Sparkling Spur or issues of quality, the exchanged items will be shipped at no cost to you via Standard Ground delivery. To complete your exchange, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

 

Shipping

To return your product, you should mail your product to: PO BOX 584 Mandaree North Dakota US 58757. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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